> Frequent Asked Questions
 

What's included in our packages? Cancellation Policy Limitation of Liability When and where do I get the tickets? When will I get my Confirmation Letter? What theme parks can I choose from? What about airline tickets or car rentals? How do I get to the hotel? How do I know this is not a scam? Why so Inexpensive? What's included in our packages? Rates for accommodations and discount Orlando hotels differ by location and time of year. For a detailed description of amenities and photos refer to each particular hotel in our website. Tickets to the Parks for each member of your party according to the parks you selected when configuring your package. We offer tickets to most theme parks in Central Florida . Breakfast: Many hotels (not all) offer a complimentary Continental, Continental Plus or Hot Buffet Breakfast. This means a varied selection of cereal, fruit, juices, coffee, tea, milk, bagels, muffins, donuts, boiled or scrambled eggs, French and regular toast, waffles, etc. For a detailed description of the breakfast that's included with the package (if any) refer to each particular hotel in our website. Transportation: Many hotels offer complimentary transportation to and from the Major Theme Parks in the Orlando / Kissimmee tourist area, including Universal Orlando and many others. Transportation is provided via Bus Shuttle that goes to/from the parks at a fixed schedule. Usually twice in the morning starting at 8 a.m. and then coming back mid-afternoon and when the park closes. The schedule for rides to and from Universal Studios® Florida , Disney® World and Sea World® will vary according to the season; ask the hotel's front desk for more details. For a detailed description of the transportation that's included with the package refer to each particular hotel in our Website and verify this with the hotel either by phone or upon check in, since this service is subject to change. All the hotels can assist you in getting transportation to any park not included in their service, but you might need to pay for the service to the transportation company. NONE of the hotels provide free transportation to either Bush Gardens® Tampa or The Kennedy Space Center, but they can make arrangements for a nominal fee. Those 2 parks are not in the Orlando / Kissimmee tourist area as they are about 1 to 1.5 hour drive from Orlando. All hotel taxes are included (that's 13% in Kissimmee, 12.5% in Orlando)
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Cancellation Policy Highlights: ► For a limited time, No cancellation fee!     For any reservation made between May 27th and June 15th, 2009 we will void     the usual cancellation fee! That's right. We are so sure of the unique price     and services provided by our packages that unless you cancel within 72 hrs     of your arrival date or your reservation is made within 72 hrs of your arrival     date, you may cancel your reservation at any time, no questions asked!      To cancel, call us at 1-800-886-7019 (after office hours leave a message).      Please be aware that a $39 processing fee still applies. ► You may change your tickets selection up to 5 days before arrival. If your reservation was made outside of the promotional dates of May 27th and June 15th, 2009  then the following policy applies: Cancellation Policy (non holiday dates): We are so confident about the great value of our packages, that you may cancel your reservation within the first 24 hours of making the request with no fee (unless your arrival date is within the next 72 hours. In this case the cancellation policy will apply). After the initial 24 hrs, we'll charge a $75 fee if cancelled up to 72 hours prior to your arrival date. Less than 72 hours prior your arrival date or for no shows, one night charge plus tax or $150 (per room), whichever is greater, will be retained. No returns will be given for early check-outs or unused nights. Cancellation Policy for Holiday dates: If any day of your reservation falls in any of the following Holiday travel dates (Jan 15-20, Feb. 12 – Feb. 17, Mar. 1 – Apr. 30, May 21 – Jul. 30, Sep. 3 – Sep. 8, Oct. 8 - Oct. 13, Oct. 29 - Nov. 11, Nov. 25 – Nov. 30, Dec. 18 - Jan. 4): You may cancel within the first 24 hours of making the reservation (if the reservation is made within 72 hours of your arrival, the total package price up to $300 per room cancellation fee applies). After the initial 24 hrs, we'll charge $150 if cancelled up to 72 hours prior your arrival date. Less than 72 hours prior your arrival date or for no shows, the total package price up to $300 (per room) will be retained. No returns will be given for early check-outs or unused nights. Cancellations made directly to the hotel will not be considered valid. To cancel call us at 1-800-886-7019 (after office hours leave a message)   Rescheduling your reservation: We will happily reschedule or change the dates or property on your reservation (upon availability) up to 72 hrs before arrival date for a $25.00 fee. If new dates fall during Holidays and/or Special Events and guest decides to cancel after initial reschedule, the cancellation policy for Holiday dates will apply, otherwise the non holiday dates cancellation will remain the same. If applicable, the guest will have to pay the difference between the original package price and the package's current price for the new dates or property. To reschedule or for customer support, call us at 1-800-886-7019 a minimum of 72 hrs prior to your scheduled check-in date. All packages must be charged in full to guarantee guest price. Historically, Orlando Theme Parks raise their prices every year. This increase usually takes place on the first quarter of the calendar year but it could be anytime. We don’t want you to be affected by this raise. In order for us to guarantee your package price  your total package price will be charged the moment you make your reservation; that way your tickets can be held in stock at current prices. If you don’t want to pay your package in full and use instead a payment plan, please keep in mind that when the time comes for the balance to be charged, if the tickets prices changed, a price adjustment will occur. In any case, for any package, Balance must be paid in full fourteen (14) days before arrival. If the balance or part of the balance is not paid within ten (10) days before arrival, Orlando Resorts Online reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.
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Limitation of Liability As Seller of Travel, our services are limited to making the reservation on the hotel you selected, paying for such accommodations and (if included in the package), paying and delivering the tickets to your hotel. All incidentals are the guest’s responsibilities. We are NOT responsible for the actual fulfillment of the services from neither the hotel nor the Theme Parks and any complaints should be addressed directly with the service provider (hotel or theme park) not to us. Please be advised that the information, products and services published on this Web site MAY INCLUDE inaccuracies or typographical errors. Orlando Resorts Online DOES NOT GUARANTEE the accuracy of, and disclaims liability for, any inaccuracies relating to information and descriptions of hotels and other travel products displayed on this Web site. This includes photographs, list of hotel amenities and general product descriptions provided by the respective suppliers. Hotel/Star Ratings on this Web site are intended only as a general guideline and we do not guarantee the accuracy of these ratings. Changes to the Web site can and will be made periodically and at any time, which might change the information presently listed. The inclusion or offering for sale of any products or services on this Web site DOES NOT constitute any endorsement or recommendation of such products or services by Orlando Resorts Online. In addition, we make no representations about the suitability of the information, products and services contained on the Web site for any purpose. Hotels and suppliers providing travel or other services for Orlando Resorts Online are independent contractors and not employees or agents of Orlando Resorts Online or its affiliates. Orlando Resorts Online is NOT LIABLE for errors, omissions, acts, representations, breaches or negligence of any such suppliers. Orlando Resorts Online and its affiliates HAVE NO LIABILITY AND WILL MAKE NO REFUNDS in the event of any delays, overbookings, strikes, cancellations, omissions, acts of government or authority or any other causes beyond our control. Orlando Resorts Online, its affiliates and our respective suppliers SHALL NOT IN ANY EVENT BE LIABLE for any direct, indirect, incidental, punitive, consequential or special damages arising out of or connected with the use of this Web site. This also includes products, services and information obtained through this Web site even if Orlando Resorts Online, its affiliates and our respective suppliers have been advised of possible damages. This limitation of liability does not apply in states/jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages. By making a reservation or requesting a quote you authorize us to contact you, either by phone, mail or email, for any matter related to you reservation, follow up or future offerings of our products through our "Orlando Insider" newsletter.
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When and where do I get the Tickets? Tickets will be given to you at the Tour Desk of the Resort you are touring, after you have finished the presentation. The tickets do not have a specific date to be used, meaning that you can use them in any order you like. Please refer to the ticket description in the tickets selection page for more details.
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When will I get my Confirmation Letter? Reservations are confirmed within 48 hours. Confirmation letters are sent to our guests by email or, by request to a fax or regular mail and they can also be downloaded from our website. When a guest places a reservation in our system either by phone or online, they are provided with their reference #. Due to Spam blockers and undeliverable mail or faxes, we strongly recommend our guests to go online to our website www.orlandoresortsonline.com and click on the upper hand-right side on the link called my account. In this area, the guest will provide information in regards to his reservation and their reference number and they will be able to check the status of their reservation anytime, as well as print out their confirmation letter. We're not responsible for guest not getting their confirmation letter, since it is available 24/7 on our website.
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Theme Parks Available We have tickets for ALL the theme parks in the Orlando / Kissimmee tourist area (except for Sea World®'s Discovery Cove), all the Dinner Shows, the Water Parks, etc, available for you to choose from. We also have passes to Bush Gardens® Tampa Bay, Cypress Gardens® and Kennedy Space Center. In fact, we carry passes to all the popular and major attractions in Orlando like: Walt Disney® World's Magic Kingdom, Epcot Center, MGM Studios®, Animal Kingdom, Typhoon Lagoon and Blizzard Beach (water parks), Cirque de Soleil, Disney® Quest and Pleasure Island at Disney®'s Downtown Disney®. Universal Studios® and Islands of Adventure Sea World® and Bush Gardens® Tampa Bay Kennedy Space Center, Wet & Wild Water Park, any Dinner Show (Arabian Nights, Medieval Times, Pirates Adventure, etc). If you wish to include any additional attraction to your package, just call us toll free at 1-800-886-7019 for a quote.
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What about airline tickets or car rentals? We specialize exclusively in Orlando hotels, resorts and tickets and that's why we offer so many great deals. With so many "web only" or "internet only" airfare rates available, you can always find a better airfare if you book the airline yourself, but only through us will you be able to get the discounted resort AND tickets in one package.
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How do I get to the hotel? If you're driving, we include the hotel address on the confirmation letter. Using that you can get detailed driving instructions from  any internet map service; however, use them at your own risk. If you're flying in and do not plan to rent a car, getting to the tourist area hotels from the Orlando International Airport (MCO) couldn’t be easier. Many companies offer services to and from the Airport.
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How do I know this is not a scam? We understand your worries. That's why we have included our state license number in our home page, under the link "About Us" and our local address in our "Contact Us" links. "We are licensed and bonded in the State of Florida as a "Seller of Travel". Please call the State of Florida and ask them about us. Since they license travel companies in Florida they know if there are complaints against us. You can call 1-800-435-7352 (outside Florida, call 1-850-488.2221); press option 3 - and then option 2 to speak to an agent and tell them you want to check on Florida State License ST-35794" We're also members of the Orlando Better Business Bureau. Orlando Resorts Online meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal. You can also send us an email with your questions at  support@orlandoorlandoresortsonline.com
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Why so Inexpensive? Our Resorts will offer you the Special Tour price, worth hundreds more, simply in exchange of you taking a 90 -120 minute preview tour of their resort. They will invite you for a complimentary continental buffet breakfast the day of the tour. Hear about the newest & most exciting opportunities for vacationing worldwide with No obligation to buy! In order to take advantage of this Special Tour Discounted Offer, our resorts simply asks that you meet these requirements: General Terms and Conditions: • Must attend an informative 90-minute tour (If married, engaged, cohabiting, or otherwise similarly committed, or single individuals traveling with a companion, both persons must attend the tour presentation together). Also, for married couples and cohabiting proof of same residence will be required (i.e. driver’s license, bills, checkbooks, statements with the same address) • Must be either US citizens or legal alien; foreigners living outside the US are also eligible for this offer except from the following countries: Argentina, Brazil, India, Uruguay, Guatemala and Venezuela. This offer is not valid for Residents of the following Florida Counties: Brevard, Lake, Orange, Osceola, Polk, Seminole, Flagler and Volusia • Must be currently employed and not a full time student. If married or co-habiting at least one must be employed .Minimum household income of $40.000. • All qualifying parties must be able to speak, understand and write English or Spanish fluently. If a Spanish tour is needed, please make the request at the time of the reservation. • Multiple reservations will not be accepted for the same group/party/family/friends. It is only one offer per group/party/family/friends. Tour presentation is only allowed a maximum of six guests. • Haven't toured the Silver Lake, Driftwood Resort, Celebrity Resort, Celebration World Resort or Sunterra Resort in the last 18 months. •Age requirements vary depending on the resort to tour. • Major credit card required. Some resorts will accept debit cards with a Visa or Master logo. In some cases, debit card owners will be accepted. IMPORTANT INFORMATION Each one of these requirements is a must, no exceptions! If these qualifications are not met or the sales presentation is not attended in full, a processing fee will apply: The date and time of the presentation of the tour, will be determined by the resort. Under no circumstances the tour date will be either the check in day or check out date.
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